Ideas

Andy Berke
Former Mayor | Chattanooga, TN

Empathy School

Idea Category: Smart Government

Problem

Cities often create solutions to solve a problem they have with providing a service to citizens without any thought or consideration to the end user, the citizen. This internal focus creates services that work for cities but not for citizens.

Solution

Empathy is key to citizen centered design and a muscle that must be exercised if cities want to develop city services that are responsive to their citizens needs. Mayor Andy Berke has proposed the creation of an Empathy school, which puts city and community leaders in the shoes of everyday citizens as they seek to attempt to access the same services and use the same systems. Through this understanding, city departments will be able to improve how their services meet the needs of the citizens they serve.

More Idea’s From Andy Berke

Chattanooga Open Data

Idea Category: Smart Government | Funding Source: ARP

Citizen Data Scientist Challenge

Idea Category: Jobs and Entrepreneurship | Funding Source: ARP

Git City Codes

Idea Category: Smart Government | Funding Source: ARP

Radical Transparency

Idea Category: Smart Government | Funding Source: ARP

Making Government Awesome

Idea Category: Smart Government | Funding Source: ARP

Bridging the Digital Divide

Idea Category: Infrastructure | Funding Source: ARP

Workforce Development Working Group

Idea Category: Jobs and Entrepreneurship | Funding Source: ARP