Problem
Public employee benefits are often managed by different agencies, often with different goals and objectives. As a result, the customer experience varies significantly. In addition, the fine points of health and retirement benefits can be difficult to understand and can interfere with employees making optimum decisions for career advancement and retirement.
Solution
State Treasurer Cowell is in the process of merging state health benefits and state retirement benefits under common leadership to create a global benefits program. By combining the NC State Health Plan and the NC Retirement Benefits program, the state will be able to share data and data analytics capabilities, develop unified customer experience strategies, and develop more effective outreach opportunities. Ultimately, the Treasurer hopes to help employees develop a better sense of their financial and physical health and make the best possible benefit choices for their future success.
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